Refund and Return Policy
Refund and Return Policy for Professor Mpiso’s Services
At Professor Mpiso’s practice, we are committed to providing high-quality spiritual services that meet the needs and expectations of our clients. We understand that situations may arise where you might seek a refund or return of services. Below is our comprehensive policy regarding refunds and returns to ensure clarity and transparency.
Refund Policy
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Non-Delivery of Service: If the service you paid for has not been delivered within the agreed-upon timeframe, you may request a full refund.
Duplicate Payment: If you accidentally made a duplicate payment for a service, you are eligible for a refund of the duplicate amount.
Service Cancellation by Us: If we need to cancel a service due to unforeseen circumstances or inability to deliver, a full refund will be provided.
2. Non-Eligibility for Refunds
Refunds will not be issued in the following situations:
Completed Services: Once a service, such as a spell casting, psychic reading, or traditional healing session, has been completed and delivered, refunds are not available.
Change of Mind: If you decide to cancel after the service has begun or after delivery, a refund will not be provided.
Subjective Dissatisfaction: Spiritual and psychic services are deeply personal and outcomes may vary. Refunds are not issued based on subjective dissatisfaction with results, as spiritual work requires time and may not yield immediate outcomes.
Return Policy
1. Physical Products
If you have purchased any physical items (e.g., amulets, herbs, or ritual kits) as part of your service:
Return Process: Items must be returned within 14 days of receipt in their original, unused condition for a refund or exchange.
Return Shipping: The customer is responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Non-Returnable Items: Custom-made items or items that have been used as part of a ritual or spell are not eligible for return.
2. Digital Products
For any digital products, such as e-books or downloadable guides:
Non-Returnable: Digital products are non-returnable and non-refundable once they have been downloaded or accessed.
How to Request a Refund or Return
To initiate a refund or return, please follow these steps:
Contact Us:
Reach out to our customer support team within 14 days of the service delivery or product receipt.
If you have any questions or need assistance with a refund or return, please contact us at:
Email: support@professormpiso.com
Phone: +27 78 311 8306
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (SAST)
Our Commitment to You
Professor Mpiso is dedicated to ensuring your satisfaction with our services. We aim to provide transparent, fair, and respectful handling of all refund and return requests. Please note that spiritual work requires patience and trust, and we encourage open communication to address any concerns you may have.
Contact Us
Thank you for choosing Professor Mpiso for your spiritual and healing needs. We value your trust and are here to support you on your journey.
